jitta's Privacy Policy
A complete and transparent account of how jitta collects, stores, and protects your personal information.
jitta ("we", "our", or "platform") operates an online betting and casino service for users in Bangladesh. This privacy policy describes what information we collect when you use our website and services, how we use that information, and how we keep your information secure.
This policy is an integral part of using our services. By opening an account or using jitta's services, you confirm that you have read and agreed to the terms of this privacy policy. If you have any questions, please contact our support team.
What Information We Collect
We collect various types of information when you register and use jitta's services. This information falls into two main categories.
1.1 Information You Provide Directly
When you open an account, make a transaction, or contact us, the following information is collected:
- Full name and date of birth (for age verification)
- Valid email address and mobile number
- Residential address
- National ID card or passport details (for identity verification)
- Payment account details (bKash, Nagad, Rocket, Upay, or bank information)
- Messages and information provided when contacting our support team
1.2 Automatically Collected Information
The following information may be collected automatically while you use our platform:
- IP address and device type
- Browser version and operating system
- Time and date of service usage
- Page visit patterns and session details
- Information collected through cookies and similar tracking technologies
- Transaction history and gaming activity logs
How Your Information Is Used
jitta uses your information for the following legitimate purposes:
2.1 Service Operations
- Assisting with account creation and management
- Processing financial transactions including deposits and withdrawals
- Managing bonuses, rewards, and promotional offers
- Resolving technical issues and improving the platform
2.2 Security & Compliance
- Preventing fraud, money laundering, and unauthorized activity
- Verifying user age and identity
- Enforcing responsible gaming guidelines
- Meeting legal obligations
2.3 Communication & Support
- Providing 24/7 live chat and email support
- Sending important account updates and transaction notifications
- Sending promotional messages with your consent
- Providing notices regarding changes to our services
Sharing Information with Third Parties
jitta may share your information with certain trusted parties in limited circumstances. These cases are described in detail below:
3.1 Service Providers
We work with trusted third parties for payment processing, identity verification, technical infrastructure, and customer support. These parties may access your information only for the purpose of providing specific services and are bound by strict confidentiality agreements.
3.2 Legal Requirements
We may provide necessary information in response to a court order, government authority request, or legal obligation. Information may also be shared with relevant authorities to prevent fraud or illegal activity.
3.3 Business Transfers
If there is a change in jitta's business structure, such as a merger or acquisition, user information may be transferred. In such cases we will notify you in advance, and the new entity will be bound by the same privacy standards.
Cookies & Tracking Technologies
jitta uses various types of cookies and similar technologies to improve service quality. Cookies are small data files stored on your device that help us enhance your browsing experience.
4.1 Essential Cookies
These cookies are essential for the basic functioning of the website. Without them you will not be able to stay logged in or make secure transactions. These cookies cannot be disabled.
4.2 Functional Cookies
These cookies remember your preferences, language settings, and previous session information, so you do not have to change your settings every time you log in.
4.3 Analytical Cookies
We use analytical cookies to understand how users interact with our platform. This information helps us improve our services. These cookies can be managed through your browser settings.
Data Security Measures
The security of your information is our top priority. At jitta we follow the highest industry security standards.
5.1 Encryption & Secure Connections
All data transmission on our platform is protected by SSL/TLS encryption. You will see "https://" and a padlock icon in your browser, confirming that your information is being transmitted securely.
5.2 Server Security
Our servers are protected by advanced firewalls and access control systems. Only authorized personnel may access your information, and only when required for specific tasks.
5.3 User Responsibilities
You also play a role in keeping your account secure. Please:
- Use a strong and unique password
- Do not share your login details with anyone
- Notify us immediately if you notice any suspicious activity
- Be cautious when using your account on public Wi-Fi
- Always log out after use
Data Retention Period
jitta retains your information only for as long as it is needed to provide services, meet legal obligations, or serve legitimate business purposes.
6.1 Active Accounts
While your account is active, we retain all necessary information. This information is used to provide you with uninterrupted service.
6.2 After Account Closure
Even after an account is closed, we may be required to retain certain information for a defined period for legal and regulatory reasons. However, unnecessary information is securely deleted in a timely manner.
6.3 Transaction Records
Financial transaction records are retained for the period required under applicable regulations. These records may be used for dispute resolution and audit purposes.
Your Data Rights
As a jitta user, you have several important rights over your own information.
7.1 Right to Access
You can find out what information we hold about you. You may contact our support team to request a copy of your data.
7.2 Right to Correction
If any of your personal information is incorrect, you may request that it be corrected. We will act on your request as quickly as possible.
7.3 Right to Deletion
In certain circumstances you may request that your information be deleted. However, some information may need to be retained if there are legal obligations to do so.
7.4 Right to Withdraw Consent
You may withdraw consent given for promotional communications at any time. This will not affect your use of the service.
Protection of Minors' Information
jitta's services are intended solely for individuals aged 21 and above. We do not intentionally collect any personal information from minors.
If we become aware that a minor's information has been collected, we will immediately delete that information and close the relevant account. If you believe a minor is using this platform, please notify us right away.
Changes to the Privacy Policy
jitta may update this privacy policy from time to time. If any significant changes are made, we will:
- Display the new update date at the top of the page
- Send a notification to your registered email
- Show a notice while you are using the service
If you continue to use the service after a policy change, it will be assumed that you have agreed to the updated policy. We therefore recommend reviewing this page regularly.
Contact Us
For any questions, concerns, or requests regarding this privacy policy, please contact our support team. We provide 24/7 support in both Bengali and English.
[email protected]
24/7 Instant Support
You will also find relevant information on other pages of our site:
- Terms & Conditions — Terms of service use
- Responsible Gaming — Safe gaming guidelines
- FAQ — Common questions and answers
- About Us — More about jitta